Privacy, handled with the same care as your nails.

Depending on how you use Gloz, we may collect:

Information you provide

• Name
• Email address
• Mobile telephone number
• Account credentials
• Billing and payment-related information
• Service and appointment information
• Service address
• Profile information
• Communications with Gloz
• Reviews, ratings, feedback, and support requests

For nail technicians and other service providers, we may also collect information such as:

• Professional or occupational licensing information
• Identity-verification information
• Tax information, including information necessary for Form 1099 reporting
• Background-check information or verification status
• Insurance information
• Banking or payout information
• Professional profile information
• Photographs and documents submitted for verification

Location information

Because Gloz facilitates services at customers' requested locations, we may collect location information necessary to coordinate appointments, connect customers and technicians, provide estimated arrival information, and operate platform features. Depending on your device permissions and the features you use, this may include precise or approximate location information.

Automatically collected information

We may automatically collect certain technical information, including:

• IP address
• Device type
• Operating system
• Browser information
• App activity
• Log information
• Device identifiers
• Cookies and similar technologies
• Usage and diagnostic information

We may use information to:

• Create and manage accounts
• Process and coordinate nail-service bookings
• Connect customers with nail technicians
• Process payments and technician payouts
• Provide appointment confirmations and updates
• Facilitate communication between customers and technicians
• Provide customer support
• Verify identities and professional credentials
• Conduct or facilitate background checks where applicable
• Detect fraud, misuse, and unauthorized activity
• Maintain and improve the Gloz platform
• Personalize the Services
• Send service-related communications
• Send promotional communications where legally permitted and where appropriate consent has been obtained
• Comply with legal, tax, regulatory, and accounting obligations
• Enforce our agreements and policies

Gloz may use third-party payment processors to process payments and payouts. Payment-card information may be transmitted directly to our payment-processing providers rather than stored directly by Gloz. Those providers process information according to their own privacy and security practices.

We may disclose information when reasonably necessary to operate the Services, including to:

• Nail technicians and customers as necessary to arrange and perform requested services
• Payment processors
• Identity-verification and background-check providers
• Cloud hosting and technology providers
• Communications providers
• Analytics and operational service providers
• Professional advisers, accountants, insurers, and attorneys
• Government authorities when legally required

We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

Service providers are permitted to receive information only as appropriate for the services they perform for us and subject to applicable contractual or legal restrictions.

If you provide your mobile telephone number and separately consent to receive SMS or other text messages from Gloz, we may use your number to send messages consistent with the consent you provided.

Depending on the messaging program you choose, messages may include appointment confirmations, technician arrival or status updates, account notifications, verification messages, customer-support communications, and, where you separately consent, promotional messages.

Message frequency varies. Message and data rates may apply. You may opt out of a recurring Gloz SMS program at any time by replying STOP. You may reply HELP for assistance.

Your decision to consent to promotional SMS communications is voluntary and is not a condition of purchasing services from Gloz.

Where permitted by law, Gloz may send marketing communications to users who have provided the appropriate consent. You may unsubscribe from marketing emails using the unsubscribe mechanism included in those emails.

SMS marketing consent is handled separately from other marketing channels. Declining promotional SMS communications does not prevent you from using Gloz.

We may use cookies, software development kits, pixels, and similar technologies to operate the Services, remember preferences, understand platform usage, maintain security, and improve our Services.

Your browser or device may provide controls for certain cookies or tracking technologies.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may differ depending on the type of information and applicable legal requirements.

Depending on applicable law, you may have rights concerning your personal information. You may also be able to:

• Update certain account information
• Change device location permissions
• Unsubscribe from marketing emails
• Reply STOP to discontinue recurring SMS communications
• Contact Gloz regarding privacy questions or requests

We may need to verify your identity before processing certain requests.

You must be at least 18 years old to create a Gloz account, book Services, or enter into a transaction through the Gloz platform. An adult account holder may book Services for a person under 18 only if the adult is the minor's parent or legal guardian, or has authorization from the minor's parent or legal guardian. Gloz may require a parent, legal guardian, or responsible adult to be present for the duration of any in-home Service provided to a minor.

The Services may contain integrations or links to services operated by third parties. Gloz is not responsible for the privacy practices of third-party websites or services that are outside our control.

We may update this Privacy Policy periodically. When appropriate, we will update the "Last Updated" date and provide additional notice of material changes as required by applicable law.

Questions or requests concerning this Privacy Policy may be directed to:

Additional customer-support contact information may be provided through the Gloz website or application.